Our customer service representatives provide advice and help concerning all Retsch items.  The department is your initial contact point for all information on the following subjects:

• Price Information and Quotes
• Lead Times
• Order Status and Tracking Information
• Return Merchandise Authorization (RMA)

*Please send only instruments and sieves after obtaining an RMA and necessary return form*

Our service staff will support all of your technical questions and concerns.  No matter if your instrument requires service or you would like to discuss technical issues – our factory trained technicians will be pleased to help you.  They are your initial contact point for all information on the following subjects:

• Troubleshooting over the phone
• Recalibration of Sieves and Sieve Shakers

Our accounting staff will provide support for all customer account inquiries.  If you are trying to find statement balances or invoice status, our accounting representatives will be happy to assist.  This department is your initial contact point for all information on the following subjects:

• Invoice Status
• Account Balances
• payment and Credit Terms