Our customer service provides you with advice and help around Retsch items. It is your initial contact point for all information on the following subjects: 

• UK Supplier of Retsch Laboratory Instruments
• New Customer Laboratory Facility
• Consultation and technical advice on the specification and use of sample preparation instruments for all industries, applications and materials
• ‘At premises’ service for your convenience – Consultation, demonstrations, training and advice
• Price information and quotes
• Lead times , order status and tracking information
• Accessories, spares and servicing

• Trouble shooting over the phone
• Processing of product servicing and/or repair
• Recalibration of sieves and sieve shakers

Please contact Retsch UK before sending any Retsch product for inspection and servicing.

For every received item:

• A completed returned goods document is to be completed and securely packed (for complaints please use the original packaging).
• It is essential that the instruments are provided with their transport safety devices (see operating instructions).